Shipping Policy
Orders placed on this website are fulfilled by Rainbow Loom LLC located in Wichita, Kansas, USA. Orders received before 1 PM Central USA time, Monday-Friday (except public holidays), are usually shipped the same day.
SHIPPING WITHIN USA (48 States plus US military APO, DPO, and FPO):
Please provide a shipping address that is deliverable by USPS and FedEx. Orders over $400 are usually shipped with 'Signature Required Upon Delivery' service.| Order Total From | Order Total To | Shipping Cost |
|---|---|---|
| $0.01 | and up | $4.09 (flat rate) |
| Order Total From | Order Total To | Shipping Cost |
|---|---|---|
| $0.01 | $10.00 | $7.99 |
| $10.01 | $20.00 | $7.49 |
| $20.01 | $30.00 | $6.99 |
| $30.01 | $50.00 | $6.49 |
| $50.01 | and up | $5.99 (flat rate) |
INTERNATIONAL ORDERS:
We have recently upgraded our website to better serve international customers. We ship to many countries from the USA via DHL. Shipping cost, customs duty, and taxes are automatically calculated by the shopping cart, which is viewable prior to payment. The shipping cost that we collect is approximately equal to the actual cost we pay to the carrier. We do not make profit from shipping charge. In general, the more you buy, the less the shipping cost will be as a percentage of the order. Customs duty and taxes are collected at checkout for remittance to your government. Customs brokerage fee is included in the shipping cost (prepaid by us). So, there is no surprise or additional charges when the package is delivered to you. In addition, payment is collected in your local currency so your bank or credit card company will not charge a separate foreign currency conversion fee. If your local currency is not shown, please scroll to the very bottom of our website to select the currency.
| International Shipping Service | Description |
| DHL eCommerce Parcel Direct |
Transit time is from 3 to 11 business days (not guaranteed) Includes shipping insurance up to 100 USD Includes tracking and delivery information |
| DHL Express |
Transit time is from 1 to 4 business days (not guaranteed) Includes shipping insurance for the total purchase price Includes tracking and delivery information |
HOW CAN I CHANGE MY ADDRESS?
Please review your ship-to address carefully before completing the order. If you discover that you have provided a wrong ship-to address after the order has been paid, please contact us immediately by replying to the order confirmation email or at Contact Us – Rainbow Loom USA Webstore with the correct ship-to address along with your email, name, or receipt number so that we can find your order. If your package has not left our facility, we should be able to change the address for you. Please inform us about your change of address as soon as possible. If the package is returned to us due to undeliverable address or being unclaimed, we will refund the product cost only (minus shipping cost). We are not responsible for lost packages if you have provided us with an incorrect ship-to address.
Orders placed on this website are fulfilled and shipped from Rainbow Loom LLC, 625 N Washington Ave., Wichita, KS 67214, United States.